The university has implemented a tuition payment deadline grace period until August 25, 2020 for undergraduate students enrolled for the fall semester.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at tuition@austin.utexas.edu or 512-475-7777.

About Us

As part of the university’s commitment to providing exceptional customer service to support student success, Texas One Stop for Enrollment Services was developed in November 2019 to maximize service to students and make it easier for them to get help with registration, financial aid, and billing in one central location.

In a newly remodeled location on the ground floor of the UT Tower, Texas One Stop will offer upgraded technology and professional staff who are cross-trained in registration and records, student accounts, and financial aid, and is expected to open in Fall 2020.

Along with the new, integrated center, the virtual Texas One Stop website launched in November 2019 to help students find important information easily to complete important steps in the enrollment process. The launch of the website also included the new Bevo Bot automated chatbot to provide immediate answers to questions and connect students to the resources they’re looking for.

Meet the Team

Our team is departmentally cross-trained in the areas of registration, scholarships and financial aid, tuition payments, and student records. We are excited and prepared to help you get the information you need for enrollment and achieve a timely graduation! Call us at 512-232-6988, email us at onestop@​utexas.​edu, or view our office hours listed below.

Jennifer Love
Director

Jessica Rodriguez
Associate Director

Danielle Kaplan
Associate Director

Zanne Coon
Assistant Director

Carla McCown
Senior One Stop Coordinator

Amy Downey
Senior One Stop Coordinator

Taylor Sowells
Senior One Stop Coordinator

Sejal Shah
Senior Project Manager

Priscilla Kinkle
Office Manager

Amita Amin
One Stop Coordinator

Sara Casselberry
One Stop Coordinator

Jordan Gault
One Stop Coordinator

Maria Hernandez-Norris
One Stop Coordinator

Suzi McCuistion
One Stop Coordinator

Marc Paolozza
One Stop Coordinator

Jacob Ramirez
One Stop Coordinator

Cetricia Rockhold
One Stop Coordinator

Tarasha Skidmore
One Stop Coordinator

Andrew Vasquez
One Stop Coordinator

Kris Zepeda
One Stop Coordinator

Kat Morales
One Stop Coordinator

Blaine Finstein
One Stop Coordinator

Still Need Help?

We’re here for you.

Visit

Beginning Monday, August 17:
Monday–Friday, 10 a.m.–3 p.m.
By appointment only
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
5-7 business day response time
email

FEEDBACK

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