Please see a list of Enrollment Management and Student Success resources below in order to best assist you.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 3-5 business days.

If you are calling with summer billing questions, please note you have until June 5 to make a payment without penalty.
Note: Your courses will be canceled if payment is not made by June 5 at 5pm. Thank you for your patience.

Keep Learning

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Know your tools

Learn how to protect your classes in Zoom. Students need to take two fairly simple steps to ensure seamless access to classes.

To make sure you’re ready to participate in online classes at UT, visit this Canvas course to check equipment, tools, and related applications. For additional assistance with equipment and technology, contact the ITS Service Desk.

Online Tools and Resources

Zoom

If you are a student having trouble joining a Zoom class or meeting, please ensure you are signed in to Zoom with your UT EID.

Learn how to protect your classes in Zoom. Students need to take two fairly simple steps to ensure seamless access to classes. Learn more >

Summer Success

Summer Learning at UT Austin! Our campus is virtual these days, and so are many of the helpful university resources that students need to succeed while online learning, such as access to special services and technology assistance.

Summer Semester Online Classes

The University of Texas at Austin has moved all summer classes to an online format for the Summer 2020 term. Registration for summer begins on April 8 and continues through April 27. In addition to regular course offerings, the university has also developed new courses for Summer 2020. For a complete list of summer courses, please visit the Registrar website. Students who have questions about specific summer courses toward their degree plan should contact their advisor.

Stay Safe and Healthy

Your health, safety, and well-being are the university’s top priorities. Stay healthy by getting:

  • Adequate rest
  • Nutrition and
  • Exercise

Look after your emotional well-being by monitoring your self-talk and staying positive.

Have What You Need

  • Do you have access to the technology you need for online learning?
    • At a minimum, you need a reliable computer and internet access.
    • Let your instructor know as soon as possible if you are having trouble accessing online materials and clearly explain your issues.
  • Contact the ITS Service Desk:

Strategies for Success in Online Learning

Compared to traditional classrooms, online learning has unique challenges and you will need to practice different strategies to be successful. Research and experience have shown several of these strategies to be effective.

Apply These Strategies

  1. Schedule time to complete your coursework: You may not be going to classrooms right now, but you should act like it. Keep track of changes to your courses. Schedule consistent, multi-hour blocks of time during the week that you devote to coursework and adhere rigidly to this schedule.
  2. Communicate regularly with the instructor: Your instructors want to help and have provided you with at least one reliable way to contact them. Email them. Check the syllabus or Canvas for virtual office hours. Students with answered questions and heard concerns are far more likely to be successful than their peers who did not communicate with their professors.
  3. Engage with your classmates: Whether it’s through Canvas, a smartphone app, or text messages, it’s a good idea to communicate regularly with your classmates. You won’t see them in class (maybe in Zoom though!), so you may need to make an extra effort to compare notes or form study groups. You’ll benefit if you do so.
  4. Begin your work early: Technical difficulties are common in online courses. Exchanging emails is often slow. You may not be able to get answers in time to questions that arise the night before an assignment is due. Expect to encounter hurdles when completing your work and leave yourself time to overcome them.
  5. Work smart: Remove distractions when completing your coursework. Save your work offline before sending it to your instructors.

Maintaining Your Academic Integrity in Online Learning

Many aspects of our semester have changed significantly, but our responsibility for academic integrity has not. Visit the Maintaining Your Academic Integrity in Online Learning page for more information on how to maintain the highest standards of academic integrity, such as continuing to observe the Institutional Rules and treating all exams and assignments as if you were in-person to complete them, during this period online learning.

Help When You Need It

There are many resources available to you as part of our virtual campus, so make sure you utilize everything available in support of your remote learning!

Access University Resources

Academic Advising

Most academic advisors are now set up to work remotely, and are making virtual appointments through tools like Microsoft Teams, Zoom, Skype, or over the phone. The best way to make contact to find out how your academic advisor is connecting with students is via email. Advisors continue to check and respond to email regularly, and are prepared to continue supporting students during this transition to remote learning, and through registration later this spring.

Course Tutoring Help

Currently, course tutoring assistance is offered online through The College of Natural Sciences via Zoom. Visit the CNS website to select a session and provide your UT EID for access to Zoom.

Sanger Learning Center Tutoring

Appointment Tutoring

Sanger Learning Center offers tutoring for more than 70 courses in everything from Math to Management Information Science. Schedule a one-hour Zoom session with one of our trained peer tutors.

Drop-In Tutoring

For brief, on-demand help with many lower-division math, chemistry, and physics coursesemail Sanger Learning Center between the hours of 11 a.m.–10 p.m. Monday–Thursday, 11 a.m.-3 p.m. on Fridays, and 5 p.m.–10 p.m. on Sunday. Tutors will be standing by via Zoom.

Still Need Help?

We’re here for you.

Visit

– In-person, on-campus services have been suspended until further notice.

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 9:00 a.m. – 4:30 p.m. until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
3-5 business day response time
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