The university has implemented a tuition payment deadline grace period until August 25, 2020 for undergraduate students enrolled for the fall semester.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at tuition@austin.utexas.edu or 512-475-7777.

Keep Learning

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Keep Learning provides students with the helpful tools and resources they need to be successful in an online learning environment. Students can find support with technology, success checklists, and academic and health resources so they can Keep Learning and keep their degree plan on track.

Know your tools

Learn how to protect your classes in Zoom. Students need to take two fairly simple steps to ensure seamless access to classes.

To make sure you’re ready to participate in online classes at UT, visit this Canvas course to check equipment, tools, and related applications. For additional assistance with equipment and technology, contact the ITS Service Desk.

Online Tools and Resources

Zoom

If you are a student having trouble joining a Zoom class or meeting, please ensure you are signed in to Zoom with your UT EID.

Learn how to protect your classes in Zoom. Students need to take two fairly simple steps to ensure seamless access to classes. Learn more >

Online Student Success Checklist

Compared to traditional classrooms, online learning has unique challenges and you will need to practice different strategies to be successful. Research and experience have shown several of these strategies to be effective.

Before You Begin Your Class(es)

1. Have the tools for success 

  • internet connection
  • web camera and microphone
  • working computer to do what is required

Work with your instructor to be sure you have the tools you need to be successful in the course. If you do not have the tools that you need, make sure you have enough time to purchase, prepare, or repair, as needed. If you need assistance in financing your technology needs, please contact Texas One Stop to review your financial aid package for the semester and discuss increasing your current financial aid (such as getting a loan) to cover any necessary technology purchases.

2. Do a test run

Need help? Troubleshooting resources are available at the ITS Service Desk.

3. Find space to do your coursework
To create an atmosphere that will motivate you to do your best work, identify a space where you can focus on your class free from noise and distractions. Set up a dedicated learning environment for studying.

4. Schedule time to complete your coursework
Schedule consistent, multi-hour blocks of time during the week that you can devote to coursework and try to adhere to this schedule. Prioritize your work. What due dates are coming up first? What information is the most important for you to learn? What assignments are worth the most points? Make a smart decision about how to best spend your time.

5. Ask questions
Whether you are looking to get started on the course, are having trouble finding or accessing materials, or just want to say hi, it’s never a bad idea to contact your instructor before the course begins. Just be sure to tell them your name, identify the course in which you are enrolled, and clearly ask any questions you have.

During Your Class(es)

1. Engage with your courses

  • Download and review all course syllabi: Familiarize yourself with your instructor’s policies before the first day of class. Be sure to pay attention to important due dates and grading procedures. You should also find your instructors’ contact information, how they’d like to be contacted, and office hours.
  • Engage with your class: Preview and review before every lesson, attend in-person/online class sessions and actively take notes. Analyze all returned quizzes and tests as well as any instructor feedback and develop a plan for improvement.
  • Communicate regularly with your instructor: Your instructors want to help and have provided you with at least one reliable way to contact them. Email them. Check the syllabus or Canvas and engage in virtual office hours. Students with answered questions and heard concerns are far more likely to be successful than their peers who did not communicate with their professors.

    Watch this video from the Sanger Learning Center where two UT professors discuss real-life emails from students and offer tips for professional communication.

2. Download the Canvas Student smartphone app for course management
The Canvas Student app, which is available on IOS and Android devices, allows you to access grades and course content, submit assignments, send and receive messages, and more! Even if you complete most of your coursework from a laptop or desktop computer, this app is handy for managing your time and work from anywhere.

3. Use your resources
Visit “Access University Resources” at the bottom of this page.

4. Engage with your peers
Whether it’s through Canvas, a smartphone app, or text messages, it’s a good idea to communicate regularly with your classmates. You won’t see them in class (maybe in Zoom though!), so you may need to make an extra effort to compare notes or form study groups. You’ll benefit if you do so.

5. Be social
While remote learning, students may feel disconnected from the physical campus, but digital communities on the web make it easy and possible to get and stay connected with the university and your peers.

Completing Your Class(es)

1. Prepare for your final exam
When is your final exam? Where? How? Are you prepared? Do you have a strong internet connection for your exam? Is there a practice test to take? Schedule a Learning Specialist appointment at the Sanger Learning Center to make a strategy for finals.

For online tests: Before a quiz or exam, write down formulas or other information you may need. Survey the exam before starting and budget your time and space. Test necessary online testing software and ensure technology and internet bandwidth is adequate.

2. Know your deadlines 
Whether you need to Add or Drop a course or just find out more about grading options, make sure to connect with your Academic Advisor for help and support. After, be sure to discuss any questions about adding, dropping or withdrawing with a Texas One Stop staff member to be sure you understand the impacts on your educational finances.

3. Fill out your surveys 
The Course Instructor Survey (CIS) is the student’s opportunity to anonymously share thoughts about classes and instructors. UT depends on students to provide honest and fair feedback about their classroom experience because that feedback is an important factor in making many decisions. Online students will receive an email notification when the CIS is available for their courses.

4. Get access to your grades 
Grade reports are available to all students, except students in the School of Law and Dell Medical School, at the end of each semester and summer session. If you need to access your official transcript or other ways to document your success, you may view the options on the Transcripts & Other Records page of the Texas One Stop website.

5. You did it!
Celebrate your completion of your online course! Thank those around you who helped you succeed this semester or session.

Maintaining Your Academic Integrity in Online Learning

Many aspects of our semester have changed significantly, but our responsibility for academic integrity has not. Visit the Maintaining Your Academic Integrity in Online Learning page for more information on how to maintain the highest standards of academic integrity, such as continuing to observe the Institutional Rules and treating all exams and assignments as if you were in-person to complete them, during this period online learning.

Help When You Need It

There are many resources available to you as part of our virtual campus, so make sure you utilize everything available in support of your remote learning!

Access University Resources

Academic Advising

Most academic advisors are now set up to work remotely, and are making virtual appointments through tools like Microsoft Teams, Zoom, Skype, or over the phone. The best way to make contact to find out how your academic advisor is connecting with students is via email. Advisors continue to check and respond to email regularly, and are prepared to continue supporting students during this transition to remote learning, and through registration later this spring.

Course Tutoring Help

Currently, course tutoring assistance is offered online through The College of Natural Sciences via Zoom. Visit the CNS website to select a session and provide your UT EID for access to Zoom.

Sanger Learning Center Tutoring

Appointment Tutoring

Sanger Learning Center offers tutoring for more than 70 courses in everything from Math to Management Information Science. Schedule a one-hour Zoom session with one of our trained peer tutors.

Drop-In Tutoring

For brief, on-demand help with many lower-division math, chemistry, and physics coursesemail Sanger Learning Center between the hours of 11 a.m.–10 p.m. Monday–Thursday, 11 a.m.-3 p.m. on Fridays, and 5 p.m.–10 p.m. on Sunday. Tutors will be standing by via Zoom.

Stay Safe and Healthy

Your health, safety, and well-being are the university’s top priorities. Stay healthy by getting:

  • Adequate rest
  • Nutrition and
  • Exercise

Look after your emotional well-being by monitoring your self-talk and staying positive.

Still Need Help?

We’re here for you.

Visit

Beginning Monday, August 17:
Monday–Friday, 10 a.m.–3 p.m.
By appointment only
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
5-7 business day response time
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