Please see a list of Enrollment Management and Student Success resources below in order to best assist you.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 3-5 business days.

If you are calling with summer billing questions, please note you have until June 5 to make a payment without penalty.
Note: Your courses will be canceled if payment is not made by June 5 at 5pm. Thank you for your patience.

Managing Aid

After you have received your financial aid, it’s important to understand what you need to do to keep it. We want to help you make good choices when it comes to your money.

Special Situations

Had a change in circumstances after you submitted the FAFSA? Taking out a loan from a private lender? Forms for a variety of situations can be found here.

Maintaining Eligibility

Familiarize yourself with the requirements you must meet in order to keep your financial aid.

Withdrawal and Its Impact on Financial Aid

If you wish to withdraw from the university, make sure you understand the process so that your financial aid is handled appropriately.

Adding/Dropping a Course and Its Impact on Financial Aid

Changing your course load will affect your financial aid offer.

Managing Your Money

Find tips on living a financially fit life.

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Still Need Help?

We’re here for you.


– In-person, on-campus services have been suspended until further notice.

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at


(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 9:00 a.m. – 4:30 p.m. until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

3-5 business day response time


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