We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take at least 5-7 business days. Thank you for patience!
Please contact Texas One Stop if you have questions about revising your financial aid or which appeal form best fits your personal situation.
If changes in your or your family's lives have impacted you financially, you may be eligible to submit a special circumstance appeal.
Make changes to your loans and loan amounts.
Decline or request a work-study award as part of your financial aid package.
We’re here for you.
Hours of Operation
Monday–Tuesday, Thursday-Friday: 8:30 a.m.– 4:30 p.m.
Wednesday: 9:00 a.m.– 4:30 p.m.
Visit Texas One Stop ›
MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712
(512) 232-6988 (myUT)
Hours of operation for phone calls are Monday-Tuesday, Thursday-Friday 8:30 a.m.- 5:00 p.m., Wednesday 9:00 a.m.-5:00 p.m. Call volumes may be higher during peak times.