Due to inclement weather, in-person and phone operations will be closed February 2, 2023. Staff are available to assist you via email at onestop@utexas.edu.
Please contact Texas One Stop if you have questions about revising your financial aid or which appeal form best fits your personal situation.
If changes in your or your family's lives have impacted you financially, you may be eligible to submit a special circumstance appeal.
Make changes to your loans and loan amounts.
Decline or request a work-study award as part of your financial aid package.
We’re here for you.
Hours of Operation
Monday–Tuesday, Thursday-Friday: 8:30 a.m.– 4:30 p.m.
Wednesday: 9:00 a.m.– 4:30 p.m.
Visit Texas One Stop ›
MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712
– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.
(512) 232-6988 (myUT)
Hours of operation for phone calls are Monday-Tuesday, Thursday-Friday 8:30 a.m.- 5:00 p.m., Wednesday 9:00 a.m.-5:00 p.m. Call volumes may be higher during peak times.