Summer Financial Aid: Taking summer classes? Make sure your enrolled course hours are confirmed in CASH to ensure your financial aid award is accurate and disbursed on time.
We are experiencing higher than normal call volumes. For any non-urgent inquiries, please contact us via email at onestop@utexas.edu.
Please contact Texas One Stop if you have questions about revising your financial aid or which appeal form best fits your personal situation.
If changes in your or your family's lives have impacted you financially, you may be eligible to submit a special circumstance appeal.
Make changes to your loans and loan amounts.
Decline or request a work-study award as part of your financial aid package.
We’re here for you.
Hours of Operation
Monday–Tuesday, Thursday-Friday: 8:30 a.m.– 4:30 p.m.
Wednesday: 9:00 a.m.– 4:30 p.m.
Visit Texas One Stop ›
MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712
– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.
(512) 232-6988 (myUT)
Hours of operation for phone calls are Monday-Tuesday, Thursday-Friday 8:30 a.m.- 5:00 p.m., Wednesday 9:00 a.m.-5:00 p.m. Call volumes may be higher during peak times.