Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at tuition@austin.utexas.edu or 512-475-7777.

Revising Your Financial Aid

Please contact Texas One Stop if you have questions about revising your financial aid or which appeal form best fits your personal situation.

Financial Aid Appeals

Cost of attendance appeal

You may complete the Cost of Attendance appeal form to request a review of your financial aid if you are able to document that your costs differ from the standard cost of attendance figures.

Examples of reasons to request the Cost of Attendance Adjustment:

  • Technology expenses: Computer, laptop, wifi or other tech needs
  • Educational expenses: required books, supplies and/or materials
  • Rent/mortgage expenses: expenses that exceed the $1,148/month for undergraduate and $1,344/month for most graduate and professional students. (maximum amount considered is $1,632/month)
  • Child care expenses: incurred expenses for dependents who are 13 years and younger

Student Technology grant opportunity 

Students who submit a cost of attendance appeal for technology expenses related to the COVID-19 pandemic may be considered for a student technology grant, pending eligibility.

Student technology grant eligibility:

  • Currently receiving financial aid with a verified FAFSA/TASFA for the award year.
  • Student demonstrates financial need at the time of appeal and eligibility review. (Cost of Attendance (COA) – Expected Family Contribution (EFC) = Need).
  • Grants are awarded in the amounts of $1,000 for a computer/laptop and $500 for technology peripherals (webcam, hardware, software, hotspots, etc.), or $1,500 for both technology needs.
  • Only one request for the same need is considered during the period of undergraduate or graduate studies.
  • UT for Me Powered by Dell Scholars receive laptops through the program and are ineligible for this grant for a computer but may submit a request for technology peripherals.
  • Review of eligibility for the grant will begin on September 11, 2020 (12th class day). Grant funds are not guaranteed and are awarded as long as funds remain available.

Reduction in income appeal

After you have completed either your FAFSA or TASFA, the Reduction in Income Appeal form can be completed to request a review and possible adjustment to your Expected Family Contribution if either the student and/or parent income changes are based on extenuating circumstances related to the specific academic year.

If you have questions if this is the right appeal form to fill out, contact Texas One Stop

Additional expenses appeal

After you have completed either your FAFSA or TASFA, the Additional Expenses Appeal form can be completed to request a review and possible adjustment to your Expected Family Contribution based on additional expenses incurred related to the specific academic year.

Those additional expenses may include:

  • Unusual medical expenses
  • Private school tuition expenses
  • Other various debts

If you have questions if this is the right appeal form to fill out, contact Texas One Stop

Dependency status change appeal

When you complete your FAFSA, you receive a dependency status of either dependent or independent. If you do not meet the definition of an independent student, but you believe you have extenuating circumstances that should be considered when determining your dependency status, fill out an Dependency Status Change Appeal form.

If you have questions if this is the right appeal form to fill out, contact Texas One Stop

Loans

Request an additional loan or increase your loan amount

  • In need of additional financial support? If you think you need to increase your loan funds, contact Texas One Stop to be counseled if that is the best option for you.
  • You will need to submit a written request via email (onestop@utexas.edu) to Texas One Stop if you would like to increase your loan amount.

Reduce your loan amount

Cancel your loan after you have taken it out

Work-study

Decline or request a work-study award

Still Need Help?

We’re here for you.

Visit

Beginning Monday, August 17:
Monday–Friday, 9 a.m.–4 p.m.
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

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Email

onestop@utexas.edu
5-7 business day response time
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