Issues with Your Payment

If you have issues with payment of your tuition or a financial hold, please refer to the information below or contact the Texas One Stop for help.

Returned Payments

You can find information about returned payments on the Student Accounts Receivable page.

Financial Holds

You will receive a financial hold if you owe money to the university. You must pay the amount owed before you can receive a transcript or diploma, and you must resolve financial holds totaling more than $1,000 before you can register for classes. You may pay in cash or by check at the Cashier’s Office in Main Building (MAI) Room 8 or resolve the holds online at the What I Owe page.

What I Owe

What I Owe is available under Important Information on MyUT

Still Need Help?

We’re here for you.


Hours of Operation
Monday–Tuesday, Thursday-Friday: 8:30 a.m.– 4:30 p.m.
Wednesday: 9:00 a.m.– 4:30 p.m.
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at


(512) 232-6988 (myUT)

Hours of operation for phone calls are Monday-Tuesday, Thursday-Friday 8:​30 a.​m.​- 5:00 p.​m., Wednesday 9:00 a.m.-5:00 p.m. Call volumes may be higher during peak times.

Call Us

Email response times may take 5-7 business days.


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