Please see a list of Enrollment Management and Student Success resources below in order to best assist you.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 3-5 business days.

If you are calling with summer billing questions, please note you have until June 5 to make a payment without penalty.
Note: Your courses will be canceled if payment is not made by June 5 at 5pm. Thank you for your patience.

Issues with Your Payment

If you have issues with payment of your tuition or a financial bar, please refer to the information below or contact the Texas One Stop for help.

Returned Payments

You can find information about returned payments on the Student Accounts Receivable page.

Financial Bars

You will receive a financial bar if you owe money to the university. You must pay the amount owed before you can register for classes or receive a transcript. You may pay in cash or by check at the Cashier’s Office in Main Building (MAI) Room 8 or clear the bars online at the What I Owe page.

What I Owe

What I Owe is available under Important Information on MyUT

Still Need Help?

We’re here for you.

Visit

– In-person, on-campus services have been suspended until further notice.

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 9:00 a.m. – 4:30 p.m. until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
3-5 business day response time
email

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