Please see a list of Enrollment Management and Student Success resources below in order to best assist you.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 3-5 business days.

If you are calling with summer billing questions, please note you have until June 5 to make a payment without penalty.
Note: Your courses will be canceled if payment is not made by June 5 at 5pm. Thank you for your patience.

Payment Verification and Refunds

Payment Verification

My Tuition Bill will display the message “Your registration is complete” when your initial payment has posted.

Verify Your Payment

Overpayment

In the case of overpayment, a refund is generated two weeks after the payment is processed. If you have unpaid bills that are due or past due, the overpayment will be transferred to pay those bills rather than being refunded.

Set up Direct Deposit for Your Refunds

Direct deposit is an easy, secure method that transfers funds directly and automatically to your bank account.

For your student account, make sure your information is updated in UT Direct.

Direct deposit for your student employment paycheck (including work study) can be set up through Workday. To set up direct deposit, you will need your bank’s routing number and your bank account number, both of which can be found at the bottom of a personal check.

If you do not have a personal check handy, or if you are depositing your funds into your savings account, you can usually find the routing number on the website of your bank or credit union. If you are at all unsure of your routing or account number, contact customer service of your bank or credit union.

Refunds from your student account can be referenced on “Where’s my check”. Funds are normally transferred from your student account to your bank account in 3–5 business days.

Still Need Help?

We’re here for you.

Visit

– In-person, on-campus services have been suspended until further notice.

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 9:00 a.m. – 4:30 p.m. until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
3-5 business day response time
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