The university has implemented a tuition payment deadline grace period until August 25, 2020 for undergraduate students enrolled for the fall semester.

Resources Student FAQs CARES Act FAQs

We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at tuition@austin.utexas.edu or 512-475-7777.

Adding/Dropping a Course and Its Impact on Financial Aid

If you find it necessary to drop some of your classes, you may be required to return all or a portion of the financial aid you’ve received for that semester to the government and/or university programs. Dropping a class may affect eligibility for receiving financial aid in the following year.

  • If your financial aid has not been disbursed and you add or drop a class, your financial aid will be adjusted.
  • If your financial aid has been disbursed and you add or drop a class before the 12th class day, your financial aid will be adjusted. You may be required to repay some of your federal grants and/or loans if you dropped a class.
  • If your financial aid has been disbursed and you add or drop a class after the 12th class day, there will be no change to your financial aid.

Dropping classes and withdrawing are not the same. If your circumstances require you to withdraw from all classes during a semester or summer term, you may be required to repay some of your federal grants and/or loans. Visit a Texas One Stop counselor to review your situation. You can also find the information you need on Withdrawal & Its Impact on Financial Aid.

Return of Financial Aid

There are different steps to return financial aid from different sources. You may find additional information on Withdrawal and Its Impact on Financial Aid.

Still Need Help?

We’re here for you.

Visit

Beginning Monday, August 17:
Monday–Friday, 10 a.m.–3 p.m.
By appointment only
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
5-7 business day response time
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