The university has implemented a tuition payment deadline grace period until August 25, 2020 for undergraduate students enrolled for the fall semester.

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We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at or 512-475-7777.

Maintaining Eligibility

To remain eligible for federal, state and some institutional financial aid, students must comply with UT’s standards for Satisfactory Academic Progress (SAP). All undergraduate students will be evaluated for SAP at the end of each semester.

Please note that graduate students will be evaluated annually at the end of the spring semester. Graduate students must follow the same requirements as undergraduate students, unless listed below.

  • Minimum GPA2.0

    Undergraduate students must maintain a cumulative GPA of at least 2.0.

    Note: Graduate or professional students must have a cumulative GPA of at least 3.0 or the minimum GPA standard as defined by your degree program.

  • Minimum Pace75%

    All students, undergraduate and graduate, must successfully complete at least 75% of the credit hours they attempt.

  • Maximum Timeframe134%

    Students may attempt no more than 134% of the credit hours required by their degree program.

    Note: Law students must meet the minimum standards as set forth by the UT School of Law’s Financial Aid Satisfactory Academic Progress Policy.

Failure to Meet SAP Requirements

Financial Aid Warning

An undergraduate student who does not meet SAP requirements will be placed on Financial Aid Warning, which allows the student to receive financial aid for one additional semester. The student will be monitored for SAP again at the end of the warning period.

Financial Aid Suspension

An undergraduate student who fails to meet SAP requirements after receiving a Financial Aid Warning, or a graduate student who does not meet SAP requirements during the annual review, is placed on Financial Aid Suspension and is not eligible to receive financial aid without regaining eligibility by meeting all SAP evaluated measures or a successful appeal. Choosing to take a semester off without enrollment or paying for coursework without financial aid will not be enough to regain financial aid eligibility.

Should the student not wish to appeal, the student must meet SAP requirements before aid eligibility can be re-established. An appeal process is available for students who have experienced a personal injury or illness, death of a relative or other circumstances that affect the ability to meet SAP.

Appealing Suspension

A student who wishes to appeal must download the appeal form and then submit to our office the signed form, personal statement and supporting documents (all listed on CASH).
SAP Appeal Criteria:

  • Personal injury or illness
  • Death of a relative
  • Other extenuating circumstances out of the student’s control.

Personal statement should address:

  • What happened?
  • What has changed?
  • What are the student’s success strategies and how will this ensure success?

If the student’s appeal is approved, financial aid will be released for a probationary semester. The student may also have to sign a financial aid academic plan. At the end of the probationary semester, SAP will be monitored again to ensure that the student is meeting SAP or the conditions of the financial aid academic plan. If the student’s appeal is denied, the student will be ineligible for financial aid until the student meets the SAP requirements.

The deadlines for students to submit an appeal are as follows:

  • Summer 2020: June 12, 2020
  • Fall 2020: September 9, 2020
  • Spring 2021: February 1, 2021

Submit the completed and signed appeal form, personal statement and supporting documentation to the Office of Scholarships and Financial Aid by fax, mail, or in person. To maintain the security of all students, we cannot accept email attachments.

By fax:
(512) 475-6296

By mail:
University of Texas at Austin
Office of Scholarships and Financial Aid
1616 Guadalupe St.
Austin, TX 78701

In person:
Student Services Building (SSB), 3rd Floor
Monday, Tuesday, Thursday and Friday: 8:30 a.m.–4:30 p.m.
Wednesday: 9:00 a.m.-4:30 p.m.

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Beginning Monday, August 17:
Monday–Friday, 10 a.m.–3 p.m.
By appointment only
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at


(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

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