Frequently Asked Questions
With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.
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Do undergraduate COVID policies apply to graduate students? (January 21)
In many cases, no. When reading a communication about COVID-19 policies, be sure that you’re aware of the intended audience for it. Contact your program’s graduate coordinator or graduate advisor if you have questions.
Does the COVID-19 Pass/Fail Exception apply to OnRamps students? (January 19)
No. The COVID-19 Pass/Fail Exception does not apply to high school students taking classes via OnRamps.
How do I complete my registration in person? (January 14)
You may make a payment at the Cashier’s Office in MAI 8 Monday – Friday 8:30 a.m.-4:30 p.m. using:
- Personal check
- Cashier’s check
- Money order
*Credit cards are not accepted at the Cashier’s Office.
How do I complete my registration online? (January 14)
Go to the My Tuition Bill website in UT Direct and use one of the following methods to complete your registration:
- eCheck – online payment by check
- Electronic Funds Transfer
- American Express, Discover, or MasterCard (subject to a non-refundable 2.3% convenience fee)
- “Pay with Financial Aid” at the “View Bill” option of My Tuition Bill
- “Confirm Attendance” at the “View Bill” option of My Tuition Bill if you have a zero bill
- Tuition Loan – link to My Tuition Loan from the My Tuition Bill website
How do I know that my payment has been received? (January 14)
To verify your payment was received, go to the My Tuition Bill website in UT Direct. When your payment is posted, there will be a message on My Tuition Bill stating that “Your registration is complete and your courses are secure.”
What if my payment is returned? (January 14)
Returned payments by check, Electronic Funds Transfer (EFT) or eCheck (for any reason) are subject to a $25 service fee. Registration will be canceled if repayment is not received within 10 calendar days of notice.
Tell me more about tuition exemptions and waivers. (January 14)
Tell me more about loans. (January 14)
- Tuition Loans are available online on the Tuition Loans website in UT Direct. Amounts awarded are applied directly to the tuition bill.
- Cash Loans up to $500 are available. There is a limit of one loan per 30-day period.
- Promissory Notes, required of both Tuition and Cash Loans, are signed electronically at the time the student requests the loan online.
- Interest charged is 4% per year. Repayment is due 30-90 days from the date of the promissory note. Repayment of a tuition loan by credit card is subject to a 2.3% convenience charge.
- For additional information on eligibility and other loan programs, contact the Office of Financial Aid at email@example.com.
What is the tuition rate for international students? (January 14)
International students are charged the nonresident tuition rates.
How do I determine Texas residency? (January 14)
Texas law classifies each person who applies for admission to a Texas public college or university as:
- A resident of Texas;
- A nonresident; or
- A foreign (international) student.
How you’re classified is important because it determines whether you pay non-resident tuition rates or Texas resident rates, which are lower. Being a Texas resident also qualifies you to apply for financial aid awarded by the state. You can find detailed information about determining residency here.
What if I’m part of a Texas Pre-Paid Tuition Plan? (January 14)
- The plans pay for tuition only; the student is responsible for all other fees.
- Texas Guaranteed Tuition Plan (TGTP) students must provide a copy of the membership ID card to Student Accounts Receivable the first semester they enroll at The University of Texas at Austin. Students in their senior year will need to provide proof of remaining hours in their plan.
- TGTP ID cards can be emailed to: firstname.lastname@example.org (please include your UT EID in the email)
- Texas Tuition Promise Fund (TTPF) plan purchasers must authorize use of the benefits at least three weeks prior to the payment due date each semester at https://www.texastuitionpromisefund.com/. Purchasers should enter the student’s EID as the “Student’s ID” and The University of Texas at Austin as the “Name of the University/College.”
- If the amount due is zero, the student must complete registration by clicking the “Confirm Attendance” button on the My Tuition Bill website no later than 5:00 p.m. on the due date or their registration will be canceled.
How do I pay tuition from my 529 college savings plan? (January 14)
- Account owners must submit a request for payment from the 529 Plan Administrator.
- Allow up to three weeks for the payment to be credited to the student’s account.
- The payment must be received and posted to the student’s account no later than 5:00 p.m. on the payment due date. Failure to meet this deadline will result in your student’s registration being canceled.
- All checks should be made payable to “The University of Texas at Austin” and must include the student’s name and EID.
- Mailing address, including overnight delivery instructions, is available at: https://financials.utexas.edu/sar/non-tuition-payments
Where can I mail a payment? (January 14)
- Make checks payable to: The University of Texas at Austin
- Include the student’s name and EID on the check
- All payments must be drawn on a bank within the United States of America
- It is critical that you do not mail a payment to the commercial courier address through the US Postal Service
Any payment using the US Postal Service (including express mail):
The University of Texas at Austin
Student Accounts Receivable
P.O. Box 7398
Austin, TX 78713-7398
Any payment sent through a commercial courier such as FedEX, UPS, and DHL:
The University of Texas at Austin
Student Accounts Receivable; K5308
110 Inner Campus Drive; MAI 4
Austin, TX 78712