Frequently Asked Questions
With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.
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What impact will COVID-19 have on the implementation plan for the Graduate Education Task Force? (April 2)
The COVID-19 crisis has introduced new challenges to developing the task force implementation plan. However, the Graduate School is still on track to address many of the recommendations, such as insurance, TRB, mentoring and TA/AI salaries. As the university transitions to online course delivery, the Graduate School is resuming discussions and will submit the plan to the provost soon.
If I am unable to access facilities and materials to finish my thesis or dissertation, will I have to pay tuition for future semesters? (April 2)
The Graduate School is currently working with units across campus to develop policies and plans for students who are forced to prolong their degree plans due to COVID-19. More information will be provided on this website in the coming days and weeks for students in these circumstances. Students who miss the May 8 deadline for submitting final materials may register in absentia for the summer semester if they can submit materials by June 3. The cost of in absentia registration is $25.
I can’t access labs or facilities to complete my thesis or dissertation to graduate. What should I do? (April 2)
The Graduate School recognizes that student access to labs, libraries and other facilities is an issue and is working with the Office of the Vice Provost for Research and leadership across campus to determine how to provide safe access for students. Graduate students should discuss their specific needs with their advisers. Additionally, the Office of the Vice Provost for Research has compiled policies and resources for students and will continue to provide updates on their website. Additionally, UT Libraries has extensive online resources for students, including access to its digital collections.
Why am I having trouble being admitted directly to my class on Zoom? (April 2)
If you are a student having trouble joining a Zoom class or meeting, please ensure you are signed in to Zoom with your UT EID.
If you are having trouble entering your class after the Zoom settings were changed on 4/1/2020, and you have followed the directions in the email sent to you about enabling your UT Zoom account and downloading and registering the Zoom app, then the most likely problem is that you are still logging into Zoom using an old account, likely a free account you previously used. Note that some autofills or password managers will try to use the old login. Please log out and then log in again using your UT credentials. If the problem persists, you can contact the ITS Service Desk at 512-475-9400, or email firstname.lastname@example.org.
How do I finish this semester strong? (March 30)
While classes may be moving online, University staff and resources remain open and ready to serve student needs. Our interactions may be modified due to remote connections, but we are here for you and ready to help. To finish strong, you can:
- Visit Longhorns Online to find academic support, connect with other students, and continue to show your UT spirit!
- Learn more about being successful in an online course environment. Additional information about the university’s move to an online learning environment can be found here.
- Contact Texas One Stop/Graduation Help Desk if you get stuck anywhere along the way during this transition.
- Contact your academic advisorto ensure you are prepared to register for summer/fall and remain on track with your degree plan.
- Rest assured that companies, professional schools, and graduate schools understand the challenges students are facing this spring.
- Know that we are all in this together, and together we’ll finish Longhorn strong.
Who do I contact if I am having issues connecting to my courses? (March 30)
Students having difficulty with online tools, digital resources or connectivity to their virtual courses should contact the ITS Service desk
What if I need to take an exam that is administered by the Student Testing Services office? (March 29)
The Student Testing Services office is following CDC guidelines and social distancing protocols for tests that must be administered in person. Students may have to come to campus to take a certain test that must be taken during this time. For more information, questions and support go to: testingservices.utexas.edu/sts Student Testing Services is prioritizing testing for graduating seniors and it is best to communicate by email at email@example.com.
Are there any limitations on assessments during the last week of classes prior to the final exam period? (March 29)
Yes, the usual rule that no examinations counting more than 30% of the course grade may be given during the last week of classes is still in effect.
Is my professor allowed to change plans for the final exam, beyond changing it to online? (March 29)
Yes, in these unusual circumstances, faculty members have been authorized to adapt their syllabi and assessment methods in whatever way best suits the class learning objectives and assessment of learning, in their judgment. The timing of the exam can be changed and it can be taken out of the final exam period altogether. They also are authorized to change the final exam to a different kind of assessment, for example, a paper or project. Any change to the overall assessment plan, including the final exam plans, should be reflected in the updated syllabus that was distributed to you.
How will final exams be given (March 29)
Fall 2020 Final Exams will be occurring as scheduled but should be offered by your instructor in a take-home format (due to COVID-19 restrictions). Your instructor will communicate to the class if a Final Exam is required or not.
Are UT Libraries open? (March 29)
UT library operations on campus have been closed, however many library services remain available, including consultations with library staff and access to an extensive collection of online articles, books and more. For complete and up-to-date location hours, visit the library hours page.
Still need technology help? (March 28)
The Service Desk’s current call center hours are M- F from 6 AM – 10 PM. Weekends 10 AM – 5 PM.
The Service Desk provides the University of Texas community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, applications, and navigating IT @ UT.