Frequently Asked Questions
With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.
As part of the Fall 2020 planning process, the UT course schedule will continue to change as we head into the fall. These changes may affect the instructional mode, instructor, time or location of some classes. We strongly encourage you to review your course schedule regularly throughout the rest of the summer for additional updates.
Please feel free to contact us by email if you have additional questions.
Why am I having trouble being admitted directly to my class on Zoom? (April 2)
If you are a student having trouble joining a Zoom class or meeting, please ensure you are signed in to Zoom with your UT EID.
If you are having trouble entering your class after the Zoom settings were changed on 4/1/2020, and you have followed the directions in the email sent to you about enabling your UT Zoom account and downloading and registering the Zoom app, then the most likely problem is that you are still logging into Zoom using an old account, likely a free account you previously used. Note that some autofills or password managers will try to use the old login. Please log out and then log in again using your UT credentials. If the problem persists, you can contact the ITS Service Desk at 512-475-9400, or email firstname.lastname@example.org.
When will my Registration Information Sheet (RIS) be updated with my registration times for Summer and Fall 2020? (April 1)
Registration times will be available on April 9, 2020.
When will registration take place for Summer and Fall 2020? (April 1)
Summer and Fall 2020 registration dates (originally scheduled for April 20 – May 1, 2020) have been moved to April 27-May 8, 2020.
Will my financial aid change if I choose P/F or CR/NC for my course(s)? (April 1)
Your financial aid will not be impacted if you choose Pass/Fail (P/F) or Credit/Non-credit (CR/NC).
If you do choose to Q-drop any course(s) please be sure to speak to a Texas One Stop coordinator about the impacts that a Q drop or withdrawal would have on your financial aid.
How do I finish this semester strong? (March 30)
While classes may be moving online, University staff and resources remain open and ready to serve student needs. Our interactions may be modified due to remote connections, but we are here for you and ready to help. To finish strong, you can:
- Learn more about being successful in an online course environment. Additional information about the university’s move to an online learning environment can be found here.
- Contact Texas One Stop/Graduation Help Desk if you get stuck anywhere along the way during this transition.
- Contact your academic advisor to ensure you are prepared to register for summer/fall and remain on track with your degree plan.
- Rest assured that companies, professional schools, and graduate schools understand the challenges students are facing this spring.
- Know that we are all in this together, and together we’ll finish Longhorn strong.
Who do I contact if I am having issues connecting to my courses? (March 30)
Students having difficulty with online tools, digital resources or connectivity to their virtual courses should contact the ITS Service desk
What if I need to take an exam that is administered by the Student Testing Services office? (March 29)
The Student Testing Services office is following CDC guidelines and social distancing protocols for tests that must be administered in person. Students may have to come to campus to take a certain test that must be taken during this time. For more information, questions and support go to: testingservices.utexas.edu/sts Student Testing Services is prioritizing testing for graduating seniors and it is best to communicate by email at email@example.com.
Are there any limitations on assessments during the last week of classes prior to the final exam period? (March 29)
Yes, the usual rule that no examinations counting more than 30% of the course grade may be given during the last week of classes is still in effect.
Is my professor allowed to change plans for the final exam, beyond changing it to online? (March 29)
Yes, in these unusual circumstances, faculty members have been authorized to adapt their syllabi and assessment methods in whatever way best suits the class learning objectives and assessment of learning, in their judgment. The timing of the exam can be changed and it can be taken out of the final exam period altogether. They also are authorized to change the final exam to a different kind of assessment, for example, a paper or project. Any change to the overall assessment plan, including the final exam plans, should be reflected in the updated syllabus that was distributed to you.
Will my final exam be given as originally planned? (March 29)
There will be no in-person exams during the rest of this semester, so final exams will change in many courses. Please refer to the revised syllabus handed out by your professor for more information.
Are UT Libraries open? (March 29)
UT library operations on campus have been closed, however many library services remain available, including consultations with library staff and access to an extensive collection of online articles, books and more. For complete and up-to-date location hours, visit the library hours page.
How am I communicated about my class and coursework for the remainder of the semester? (March 29)
As of March 27, all instructors should have reached out to students with important details related to the remote learning environment for the remainder of the semester. If your faculty member has not contacted you, please reach out to Texas One Stop immediately.
Helpful Tip: The most important key to being a good online student is staying connected with your instructor. Wake up and stay structured as you normally would with on-campus courses. Get help from family and friends if you need some nudges to keep up with lectures and assignments.
Still need technology help? (March 28)
The Service Desk’s current call center hours are M- F from 6 AM – 10 PM. Weekends 10 AM – 5 PM.
The Service Desk provides the University of Texas community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, applications, and navigating IT @ UT.