Still need technology help?
Contact the ITS Service Desk:
The Service Desk’s current call center hours are M- F from 6 AM – 10 PM. Weekends 10 AM – 5 PM.
The Service Desk
provides the University of Texas community with a centralized point of contact for help with a variety of topics, including questions concerning information technology, business processes, services, applications, and navigating IT @ UT
How do I get my ID card or a replacement?
To obtain or replace your UT ID Card or find current information on the ID Center’s location and business hours, please visit the ID Center’s service page: it.utexas.edu/idcenter.
What if I never filed for aid, but now I need to?
Students in need of federal financial aid must complete the FAFSA
. Information regarding the FAFSA, as well as contact information for those in need of assistance, can be found on the Texas One Stop website
What if I need immediate assistance for medical expenses, relocation, rent, food, or other needs?
Can I come to campus to pick up a transcript in person?
Transcripts can be picked up at Texas One Stop, which is located on the ground floor of the Main Building (the Tower) on 110 Inner Campus Drive. See Visit Texas One Stop for office hours and visiting procedures.
What do I do if I have an emergency or become ill and am unable to attend class?
Please complete the absence notification request through Student Emergency Services in the Office of the Dean of Students. SES will inform your faculty or program coordinator as well as the student dean of your college of your situation.
How do I meet with my academic advisor?
Most academic advisors are working remotely, and ready to meet with you via Zoom, phone, Skype, or Microsoft Teams. They can also be reached by email. Please contact your advisor
to be sure you are prepared to register for your classes. Your academic advisor can also assist with pointing you toward the resources available to make your transition to remote learning successful.