Frequently Asked Questions
With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.
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Can I call and speak to someone in GIAC by phone? (March 26)
No. Staff are currently working remotely away from the phone system and are not available for calls.
Is GIAC open to see visitors in person? (March 26)
No, GIAC is currently not seeing walk-ins and staff are working remotely. Staff may be reached via email.
What if I never filed for aid, but now I need to? (March 25)
Students in need of federal financial aid must complete the FAFSA. Information regarding the FAFSA, as well as contact information for those in need of assistance, can be found on the Texas One Stop website.
What if I need immediate assistance for medical expenses, relocation, rent, food, or other needs? (March 25)
Please contact Student Emergency Services directly for immediate help and support.
I am expecting a refund from my housing, dining or program related cancelations. How do I know if it is in process? (March 25)
Prorated housing and dining refunds for certain students who have moved out of the on campus residence halls will post to individual student accounts. Refunds will vary from student to student based on room type. In an effort to facilitate the receipt of partial housing and dining refunds for the remainder of spring term housing costs, we advise that students and/or families enroll in direct deposit or verify and update their bank information here. Please note it will take 30 days after March 21 to process. If students have unpaid bills that are due or past due, the adjustment will pay those bills before being refunded. For additional information, please visit the on campus residence hall FAQ.
In the event that a course is canceled, related tuition refunds will post to individual student accounts after consideration has been made for loans or any outstanding balances. The cancelation must first be processed, which can take up to 30 days after notification of the cancelation. Given the variety programs across the university, processing timelines will vary, we therefore recommend students contact their program coordinator or advisor for specific information.
Will I receive a tuition refund now that my classes are online? (March 25)
While all classroom coursework for the remainder of the spring semester is being transitioned to various virtual learning methods, tuition for the semester will remain the same without adjustments. The university’s shift to a remote learning environment ensures that our spring semester courses continue and that students are able to successfully complete their spring coursework and credits while maintaining satisfactory progress toward their degrees. As the university is making technology resources readily available to students through online learning platforms, faculty and colleges are working together to ensure that the educational student experience continues with limited disruption, providing a complete and quality learning experience for the remainder of spring semester. This policy will be consistent at all UT System schools around the state.
Can I come to campus to pick up a transcript in person? (March 22)
Transcripts can be picked up at Texas One Stop, which is located on the ground floor of the Main Building (the Tower) on 110 Inner Campus Drive. See Visit Texas One Stop for office hours and visiting procedures.
What do I do if I have an emergency or become ill and am unable to attend class? (March 22)
Please complete the absence notification request through Student Emergency Services in the Office of the Dean of Students. SES will inform your faculty or program coordinator as well as the student dean of your college of your situation.
I’ve never needed to use accommodations before but my disability is now impacting my ability to participate in my classes in the new online format. What can I do? (March 22)
You can still register with SSD to set up accommodations for online courses. Please visit How To Register for more information. You may also want to communicate with your instructor about the parts of the class that are difficult for you because they may have some additional resources or suggestions.
How will my disability accommodations work in online classes? (March 20)
Students with disabilities can still use their accommodations, but the accommodations you need may be different for online classes. SSD has created a webpage to help you think through how/if your accommodations will apply. You should communicate with your instructor regarding the accommodations you still need to use in your class. You can still contact your Disabilities Services Coordinator with any questions about your accommodations.
What teaching resources are available to help graduate students transition to online learning? (March 20)
The Faculty Innovation Center has developed resources for graduate student instructors on its website, including tips on conducting office hours remotely, using Canvas and communicating with students.
Does the Graduate School accept digital signatures? (March 20)
Yes. Electronic signatures continue to be approved for use on all graduate school forms such as the Request for Final Oral, Master’s Committee Approval form and Report of Dissertation Committee. Digital signatures or scanned signatures are also allowed.
Does the Graduate School require all committee members sign the Report of Dissertation Committee? (March 20)