Frequently Asked Questions
With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.
If you can’t find the search results you are looking for, please ask Bevo.
Please feel free to contact us by email if you have additional questions.
I am an international student. Where can I find more information? (March 28)
International students should contact International Student and Scholar Services for related information and assistance.
Can I still submit Hazlewood applications, apply for GI Bill® Benefits, and/or submit supporting documents (i.e. award letters, military transcripts, DD214s, advisor letters, degree plans, etc.)? (March 27)
You will still be able to apply for the Hazlewood Exemption using the online Hazlewood Portal and request GI Bill® Benefits by completing our GI Bill® Questionnaire. You can upload documents through the GI Bill® Document Upload page and Hazlewood documents in the Hazlewood Portal.
I used to be able to walk-in and consult with the Veteran Certification team at MAI. How do I reach the Veteran Certification team now if I have a question? (March 27)
We are still available and happy to answer any and all student questions! Here are the current best ways for you to reach us:
- Email – We are monitoring our email inboxes daily and are replying as quickly and efficiently as possible.
- Phone – You may call us at 512-475-7540. (Note: Beginning April 1, 2020 we will be able to answer our phones again. Until then, we are checking voicemails and responding via email whenever possible.)
- ZOOM – If you would like to meet ‘face-to-face’ with one of our staff members, please email either email@example.com or firstname.lastname@example.org with the subject line: STUDENT CONSULT REQUEST, your UT EID. Be sure to include possible appointment dates, as well as any information regarding what you would like to discuss. We will confirm your appointment time and reply via email. We are available to meet Monday – Friday, 8:15 a.m. – 4:30 p.m.
Will my Hazlewood Exemption be impacted by COVID-19? (March 27)
Will my GI Bill® benefits be impacted by COVID-19? (March 27)
According to Senate Bill 3503, signed into law March 21, 2020, the conversion of a course or program from in-residence to online due to COVID-19 will not impact a student’s certification, Monthly Housing Allowance (MHA), nor Post-9/11 GI Bill® tuition and fee payments, from March 1, 2020 to December 21, 2020. If you have further questions, please contact us at email@example.com or 512-475-7540.
Post 9/11 GI Bill® Beneficiary, Monthly Housing Payments: What happens when a modality changes for enrollment terms due to COVID-19? (March 26)
Based on the new law, Post 9/11 GI Bill® students who pursue resident courses converted to an online modality solely due to COVID-19 will continue to receive the Monthly Housing Allowance (MHA) rate for resident training. The law only authorizes this special authority from March 1, 2020, to December 21, 2020.
How do I get my ID card or a replacement? (March 26)
What if I cannot complete all admission requirements (including standardized tests such as the GRE or GMAT) by the application deadline? (March 26)
Individual graduate programs determine application deadlines and any exceptions. Please consult the admissions contact or graduate coordinator in the program to which you are applying to inquire about deadlines and exceptions. A complete list of programs and contacts is available on the Graduate School website.
Will admission decisions be delayed? (March 26)
At the graduate level, admissions decisions are made by individual graduate programs. GIAC is not aware of any delays in admissions decisions due to COVID-19, and programs continue to review applications and post decisions. For more information, contact the graduate coordinator in the program to which you have applied to determine when decisions may be posted.
When will GIAC reopen? (March 26)
GIAC staff will continue to work remotely through the end of the fall semester. While staff will visit the office to check and process mail, we will not be open to visitors.
I am an admitted student and need to clear a registration bar. How can I do this? (March 26)
Students admitted for summer or fall 2020 will have until registration for spring 2021 to provide official transcripts. Your registration bars for official transcripts will not prohibit you from registering for summer or fall 2020.
If your institution can send transcripts through SPEEDE, Parchment, or CHESICC & CDGDC, please do so. Staff can continue to process transcripts received through these services remotely.
If you do not have the ability to use one of those services, you will need to provide the official paper documents produced directly by the Registrar’s Office at your institution (not a printed PDF, emailed transcript or other print out). You have until registration for spring 2021 to do so.
I am an applicant. How do I provide my materials if you are not in the office? (March 26)
Applicants can upload materials via MyStatus and the Document Upload System. The only items that cannot be uploaded are test scores, which are sent electronically via the testing agency. Staff are able to continue receiving and processing test scores remotely.
Will GIAC receive mail during this time? (March 26)
Yes, starting August 31, we will have staff visiting the office to check and process mail. If you sent an item to us prior to August 31, it will be processed. However, we ask that you allow us several weeks to work through the backlog.