Frequently Asked Questions

With the university’s transition to online learning, we want to provide as much information and support as possible to our Longhorn community.

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Please feel free to contact us by email if you have additional questions.

Q-drop and Pass/Fail FAQs for Fall 2020 and Spring 2021

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Hours of Operation (until further notice)
Monday–Friday
9 a.m.–4 p.m.
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MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

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(512) 232-6988 (myUT)

Hours of operation for phone calls are 8:​30 a.​m.​- 5:00 p.​m. Call volumes may be higher during peak times.

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