Frequently Asked Questions

For all COVID-19 related information and resources, please refer to the Protect Texas Together website.

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Please feel free to contact us by email if you have additional questions.

Q-drop and Pass/Fail FAQs for Fall 2020 and Spring 2021

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Campus services are paused while Austin is in stage 5 response to COVID-19. Staff members are happy to assist via phone or email. 

Hours of Operation
8:30 a.m.– 4:30 p.m.
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at


(512) 232-6988 (myUT)

Hours of operation for phone calls are 8:​30 a.​m.​- 5:00 p.​m. Call volumes may be higher during peak times.

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2 business day response time


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