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We are experiencing higher than normal call volumes. During these peak times, you may be offered a callback so you can speak with a coordinator directly.
Email response times may take 5-7 business days. If you have a question or concern regarding tuition costs,
please contact Student Accounts Receivable at tuition@austin.utexas.edu or 512-475-7777.

COVID-19: Texas One Stop Operations

In accordance with public health recommendations and the university’s campus closure, Texas One Stop is making the following changes to operations until further notice:

  • Texas One Stop is open during modified hours for in-person services. Please note there may be limited services available in person during the modified hours.
  • Wearing protective face masks is required.

 
Hours (until further notice):
Monday–Friday
9 a.m.–4 p.m.

Location:
MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

Submitting Documents

  • To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.
  • If you have scholarship checks or other documents that you can only mail in, please send directly to the address below. Please note, processing times may be longer due to limited operations.

The University of Texas at Austin
Attn: EMBS
1616 Guadalupe, Mail Stop E3700
Austin, TX 78701

When sending an email to Texas One Stop, please make sure to use your UT email address. As an important reminder, please do not use email to send your social security number or other confidential information.

Questions or Assistance

Address questions and concerns to Texas One Stop at 512-232-6988 or onestop@utexas.edu

We are still reviewing other processes that are being impacted by the changes to operations and will provide additional information as soon as possible.

Please check our website frequently to stay informed. Thank you for your patience during this sensitive time.

Still Need Help?

We’re here for you.

Visit

Beginning Monday, August 17:
Monday–Friday, 9 a.m.–4 p.m.
Visit Texas One Stop ›

MAI 1 (Ground Floor of UT Tower)
110 Inner Campus Dr.
Austin, TX 78712

– To submit paper documents (such as appeals or applications), please scan a PDF of your document and email directly to Texas One Stop at onestop@utexas.edu.

Call

(512) 232-6988 (myUT)

Abbreviated hours of operation for phone calls will be 8:​30 a.​m.​- 4:00 p.​m.​ until further notice. Call volumes may be higher during peak times, and an offer of a call back the next day will be provided.

Call Us

Email

onestop@utexas.edu
5-7 business day response time
email

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